Privacy Policy
1. General
This privacy policy describes how Viool-kopen.nl handles personal data collected through our website and services.
Company details:
Workspace of Mathijs van der Steege
Chamber of Commerce number: 81342276
VAT: NL003554097B17
Contact person: M. van der Steege
Email: Info@viool-kopen.nl
2. Personal data that we process
We process personal data that you provide to us, for example when you:
- Places an order;
- Creates an account;
- Contact us via email or the contact form;
- You sign up for our newsletter.
The data we may process includes:
- Name and address details
- Email address and telephone number
- Payment details
- Order and shipping information
- IP address and browsing behavior (for analytical purposes)
3. Purposes of processing
We use your personal data for the following purposes:
- Processing orders and payments
- Sending packages and communicating about orders
- Customer service and warranty handling
- Bookkeeping and administration
- Marketing activities, such as personalized advertisements (with consent)
- Analysis of website usage to improve our services
4. Sharing data with third parties
We share your data exclusively with trusted parties who help us provide our services. We have data processing agreements in place with these parties.
We use the following software and partners, among others:
- Shopify: for hosting our online store
- Sendcloud & DPD: for processing and sending orders
- Exact: for accounting and administration
- Google Ads, Google Analytics & Google Tag Manager: for marketing and web analysis
- Outlook: for email communication
These parties only process personal data according to our instructions and comply with the requirements of the GDPR.
5. Retention periods
We do not store personal data longer than necessary:
- Order and invoice data: 7 years (legal retention obligation)
- Customer accounts and email correspondence: as long as you are a customer or until you request deletion
- Marketing data: until you unsubscribe or object
6. Cookies and tracking
Our website uses cookies for a properly functioning web shop, statistics and personalized advertisements.
7. Security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access or disclosure.
8. Your rights
You have the right to:
- To view, correct or delete your data;
- To withdraw your consent;
- To object to processing;
- To file a complaint with the Dutch Data Protection Authority.
9. Changes
We reserve the right to amend this privacy policy. The latest version can always be found on our website.